Virtual Mailbox Service FAQ's
+ Can I come into the office to pick up mail anytime you are open?
Absolutely! We love to see our customers face to face! Our office hours are: Monday-Friday 8am-5pm.
+ What will my new address look like?
Your new address will be our physical street address with a unique PMB #.
John and Susan Doe
3916 N Potsdam Ave PMB1234
Sioux Falls, SD 57104-7048
+ How soon will you be able to send my mail after I request it?
Any requests made before 5 pm CST will be processed the same day and sent the following business day.
Example: I requested my mail at 4 pm CST Tuesday. It will be processed Tuesday and sent Wednesday.
Any requests sent after 5 pm CST will be processed the following business day then sent the next business day.
Example: I requested my mail Tuesday at 7 pm CST. It will be processed Wednesday and sent Thursday.
Any requests made after 5 pm CST Friday – Sunday will be processed Monday and sent Tuesday.
+ How soon will I see my scan after I request them?
All scan requests are processed the following day after they are requested.
Example: I requested a scan on Monday. It will be processed on Tuesday.
+ How can I request my mail?
You can request your mail online through your client portal, emailing firstname.lastname@example.org
, or by giving us a call. With a Virtual Mailbox, you always have to request your mail to be sent. Once your mail is sent then your box goes on “hold” status until you request your mail again.
+ What shipping options are offered?
We ship via USPS, FedEx, and DHL.
+ Is viewing my online Virtual Mail secure?
Virtual Mailbox is completely secure, but still simple to use. Our Client Portal is encrypted, and requires a unique login and password for every customer. If you are currently on a traditional mail-forwarding plan, you can keep it the same – with the added bonus of being able to gain immediate access to communications.
+ Why choose Short-term Mail Forwarding?
This service is designed for those RVers, remote worker, and travel lovers who need a temporary mail forwarding solution rather than a permanent one.